TERMS OF SERVICE & SUBSCRIPTION AGREEMENT

1. Agreement Overview

By purchasing any membership plan, the customer agrees to all terms outlined in this agreement. This agreement governs all services provided by the Company.

2. Membership Plans & Services

Basic Plan

Includes:

  • 1 gutter cleaning per year

  • Minor repairs (up to $100 value per visit)

  • Annual inspection

  • Reminder scheduling

  • 15% discount on gutter installation and repairs

Premium Plan

Includes:

  • 2 gutter cleanings per year

  • Minor repairs (up to $100 value per visit)

  • Priority scheduling

  • Emergency support (subject to availability)

  • 25–30% discount on gutter installation and repairs

3. Property Size Definition

  • Small Home: up to 150 linear feet

  • Medium Home: 150–250 linear feet

  • Large Home: 250+ linear feet

If property size is misrepresented, Company reserves the right to adjust pricing.

4. Subscription & Automatic Renewal

This is a recurring annual subscription.

By purchasing, the customer authorizes automatic yearly charges to their payment method.

Subscription renews automatically each year unless canceled at least 14 days before the renewal date.

5.Scheduling & Service Delivery

Company is responsible for scheduling service visits.
The Company will contact the customer to arrange a service date within the subscription period.

Customer agrees to:

  • Provide reasonable access to the property

  • Confirm or respond to scheduling communication in a timely manner

If the customer fails to respond or provide access:

  • The Company may attempt reasonable scheduling efforts

  • Service may be marked as fulfilled or attempted

  • No refunds or rollovers will be provided

If service cannot be completed due to lack of access or customer non-response, the Company is not responsible for non-performance.

6. Completion of Service

Service is considered fully completed when gutter cleaning is performed and inspection is completed.
Completion of service constitutes full fulfillment of the Company’s obligation.
Completion is determined by objective completion of the work, not subjective customer satisfaction.
Minor debris, staining, or conditions that cannot be removed without risk of damage do not constitute incomplete service.

7. No Refund Policy

All payments are non-refundable once service has been performed.

If service has not yet been performed:

  • Refunds are not guaranteed

  • Any approved refund may be subject to administrative fees

8. Cancellation Policy

Customer may cancel subscription before service is performed.

Once service has been completed:

  • Cancellation only applies to future billing cycles

  • No refund will be issued for the current period

9. Chargebacks & Payment Disputes

Customer agrees not to initiate chargebacks for services already rendered.

Initiating a chargeback after service completion is considered a breach of this agreement.

Company reserves the right to:

  • Submit all evidence (photos, service records, communication)

  • Pursue recovery of funds

10. Access to Property

Customer must provide safe and reasonable access to gutters.

Company is not responsible for:

  • Inability to complete service due to blocked access

  • Delays caused by customer

11. Limitation of Liability

Company is not responsible for:

  • Pre-existing damage

  • Structural issues

  • Improper prior installation

  • Hidden defects

12. Service Limitations

“Minor repairs” include small adjustments only.

Does NOT include:

  • Full gutter replacement

  • Major structural repair

  • Roof work

13. Discounts

Discounts apply only to services performed by the Company.

Cannot be combined with other promotions.

14. Governing Law

This agreement is governed by the laws of the Commonwealth of Massachusetts.

15. Agreement Acceptance

By completing the purchase, customer:

  • Confirms understanding of all terms

  • Authorizes recurring payments

  • Agrees to all policies