TERMS OF SERVICE & SUBSCRIPTION AGREEMENT

TERMS OF SERVICE & SUBSCRIPTION AGREEMENT

1. Agreement Overview

By purchasing any membership plan, the customer agrees to all terms outlined in this agreement. This agreement governs all services provided by the Company.

2. Membership Plans & Services

Basic Plan

Includes:

  • 1 gutter cleaning per year

  • Minor repairs (up to $100 value per visit)

  • Reminder scheduling

  • 15% discount on gutter installation and repairs

Premium Plan

Includes:

  • 2 gutter cleanings per year

  • Minor repairs (up to $100 value per visit)

  • Priority scheduling

  • Emergency support (subject to availability during business hours unless otherwise agreed)

  • 25–30% discount on gutter installation and repairs

3. Property Size Definition

  • Small Home: up to 150 linear feet

  • Medium Home: 150–250 linear feet

  • Large Home: 250+ linear feet

If property size is misrepresented, the Company reserves the right to adjust pricing.

4. Subscription & Automatic Renewal

This is a recurring annual subscription.

By purchasing, the customer authorizes automatic yearly charges to their payment method.

Subscription renews automatically each year unless canceled at least 14 days before the renewal date.

Unused services do not roll over to future billing periods.

5. Scheduling & Service Delivery

The Company is responsible for scheduling service visits. The Company will contact the customer to arrange a service date within the subscription period.

Customer agrees to:

  • Provide reasonable access to the property

  • Confirm or respond to scheduling communication in a timely manner

Reasonable scheduling attempts include phone, text, or email communication.

If the customer fails to respond or provide access:

  • The Company may attempt reasonable scheduling efforts

  • Service may be marked as fulfilled or attempted

  • No refunds or rollovers will be provided

If service cannot be completed due to lack of access or customer non-response, the Company is not responsible for non-performance.

Customer must provide at least 24 hours notice to reschedule an appointment. Failure to do so may result in the service being marked as completed or forfeited.

The Company reserves the right to refuse or reschedule service if conditions are deemed unsafe.

6. Completion of Service

Service is considered fully completed when gutter cleaning is performed and inspection is completed.

Completion of service constitutes full fulfillment of the Company’s obligation.

Completion is determined by objective completion of the work, not subjective customer satisfaction.

Minor debris, staining, or conditions that cannot be removed without risk of damage do not constitute incomplete service.

Minor repairs, if included in the plan, are supplementary and do not affect service completion.

7. No Refund Policy

Payments are considered earned upon completion of service.

Refunds are not provided for completed services.

Any service concerns must be reported in accordance with Section 16.

If service has not yet been performed:

  • Refunds are not guaranteed

  • Any approved refund may be subject to administrative fees

8. Cancellation Policy

Customer may cancel subscription before service is performed.

Cancellation requests must be submitted in writing via email or text.

Once service has been completed:

  • Cancellation only applies to future billing cycles

  • No refund will be issued for the current period

9. Chargebacks & Payment Disputes

Customer agrees to contact the Company to resolve any issue prior to initiating a dispute or chargeback.

Initiating a chargeback without first attempting resolution may be considered a breach of this agreement.

The Company reserves the right to submit all relevant evidence, including photos, service records, and communication history, and to enforce its rights to recover funds where applicable.

10. Access to Property

Customer must provide safe and reasonable access to gutters.

The Company is not responsible for:

  • Inability to complete service due to blocked access

  • Delays caused by customer

11. Limitation of Liability

The Company is not responsible for:

  • Pre-existing damage

  • Structural issues

  • Improper prior installation

  • Hidden defects

In no event shall the Company’s liability exceed the total amount paid by the customer for the service.

To the fullest extent permitted by law, the Company disclaims all implied warranties.

12. Service Limitations

“Minor repairs” include small adjustments only.

Does NOT include:

  • Full gutter replacement

  • Major structural repair

  • Roof work

13. Discounts

Discounts apply only to services performed by the Company.

Cannot be combined with other promotions.

14. Governing Law

This agreement is governed by the laws of the Commonwealth of Massachusetts.

Any disputes arising under this agreement shall be resolved in courts located within Massachusetts.

15. Agreement Acceptance

By completing the purchase, customer:

  • Confirms understanding of all terms

  • Authorizes recurring payments

  • Agrees to all policies

16. Service Issues & Opportunity to Cure

If the customer is dissatisfied with the service, the customer must notify the Company within 48 hours of service completion.

The Company will be given a reasonable opportunity to inspect and address the issue.

Failure to provide such opportunity voids any claim for refund or dispute.

17. Force Majeure

The Company is not responsible for delays or inability to perform services due to weather conditions, natural events, or circumstances beyond its control.